Fifth Third Bank & ATM, Shelby, NC

The Manager of the Bank in shelby lied to us and has the worst customer service in my 50 years in banking. Beware of this bank. Awful

We had the best experience switching banks. Our banker Tammy Scruggs was so helpful with every aspect for our business. Had we not had her as our banker we would not have found out the details of the PPP. She helped us more then I can thank her for with this process. We are so grateful to have her as our banker!

Why does it take 10 bus days to get a credit back on my account when they took it out immediately? (Rhetorical question). Why do I feel like I am getting the runaround from the Shelby branch about the credit? Not a happy customer right now. Edit: Penny was very helpful and resolved my complaint today. I do appreciate that effort on my behalf. Thank you.

Tammy Scruggs is my personal Banker there for my sister. She is a highly professional bankers and cares about her customers. The whole team there go out of there way to service you needs. Well done 5/3 Shelby!!!

I live in Rutherfordton. I do my Banking with this branch. Great customers service. They have always helped me with all my banking needs. Jason Black is the best personnel banker you can find any where.

A few days ago I called the bank to get more information on an overdraft charge on my account. I spoke with a customer representative by the name of Maryland on the phone and instead of helping me with my initial concern she actually was rude. Even made remarks as if overdrafting was something I just always done. So after she abruptly ended my call I just went into the branch to see if I can get assistance from another employee, instead of getting me help this lady Maryland came out again to speak with me and was still very rude, she publicly came to talk about my account information in the customer lobby waiting area. She violated my rights to privacy. I have never went through any of this before. It was awful. I felt honestly humiliated and it was very frustrating as a customer.

This bank is really bad I was overdrafted by .84 cents last night and I got charged $74 fees when they have a rule that says if by the end of the day you’re overdrawn by $5 or less you will not be charged any overdraft fees.

Every time I try to deposit money in the ATM machine at this location is always a problem when I have bills that are due and need to deposit my money! Not a happy customer