Pinnacle Bank, Lincoln, NE

Horrible customer service. Employees turn your card OFF when THEY get upset. Sorry Margarita you can't say a card is lost or stolen because a customer says you're unprofessional. Pinnacle customer service has said this location has gone downhill. Union bank and trust is much better and they treat their customers well.

The quality of employees has gone down hill. The worst customer service. They are poorly trained and just yell and talk over you. Go to any other bank if you value your time and money.

The staff here are very polite and helpful. I came here after being treated poorly at the Haymarket branch, and was treated with respect, dignity, and professionalism. They quickly resolved my issue. I will gladly continue banking here in the future!

Always friendly whether inside or the drive thru.

Always friendly and prompt service!

Horrible customer service. Employees turn your card OFF when THEY get upset. Sorry Margarita you can't say a card is lost or stolen because a customer says you're unprofessional. Pinnacle customer service has said this location has gone downhill. Union bank and trust is much better and they treat their customers well.

The staff here are very polite and helpful. I came here after being treated poorly at the Haymarket branch, and was treated with respect, dignity, and professionalism. They quickly resolved my issue. I will gladly continue banking here in the future!

The quality of employees has gone down hill. The worst customer service. They are poorly trained and just yell and talk over you. Go to any other bank if you value your time and money.