Affinity Federal Credit Union, Basking Ridge, NJ

Worst financial institution I have ever dealt with. My husband financed his auto loan through them. I do his loan payments online. Two different months we went online to pay and it said that we’ve been locked out and have to call the 1-800 number. We call but the issue is that you can NEVER get a person on the phone. Wait times have always been well over 30 minutes. My last hold time was an hour and 20 min. I gave up. After a week of daily calls and not getting ahold of anyone I call again Friday and after 42 min FINALLY get an answer. I ask why we keep getting locked out and she says because you made your payment late, it’s 4 days past due. I said no it was on time when I tried to pay I just couldn’t get ahold of anyone at your dumb branch! So now we’re delinquent for lack of help from Affinity and her answer to why we keep getting locked out was “I dunno” and followed up with “you’ll just have to call us and make payments if it does it again.” But I can’t ever get through and it makes me late on payments! I could cry from frustration Just stay away and save yourself seriously, literally any bank/credit Union would be better. Edit: If Affinity replies to this with a “please contact us about this issue” I’m going to scream because I CANT get ahold of you guys! That’s the problem!

The only good thing about this bank is the app. The customer service is virtually non-existant, calling is impossible and to use the chat you have to get lucky. applied for a car loan, and after OVER A WEEK of waiting for them to respond and get this going I had to go somewhere else

So many times people come to review boards to complain, but I wanted to make this post to say thank you to Sherry and Chadine in the Basking Ridge call center. Chadine went above and beyond to assist me, and I had to let her supervisor know she is doing an amazing job! In talking with her manager Sherry, I realized she also has a great supervisor which is likely why the service was above and beyond, give these women raises!!!!! I do a lot online to avoid service reps in person, but I'd glady pay an in person visit to these 2! Thank you for the help this morning it was greatly appreciated!

I've had an auto loan with this bank for 3 months and it's been nothing but headaches since then. Unfortunately, their mistakes have messed with my credit and I can not refinance with another company until my disputes go through. When I started my loan I gave them proof of full coverage insurance. They "lost" that. How you lose a visual document beats me. Then instead of reaching out and asking for another copy, they charged me a $1500 fee. When I made my payments in the months since they haven't been going to my auto loan they have been going to this fee. So they have been reporting all my payments as missed because the payments I made they took it upon themselves to redirect to this fee they incorrectly charged me. I have been spending weeks on the phone trying to get this fixed because my credit is tanking daily over this. Everyone I have ever spoken to with them is arrogant and often cuts me off. 10/10 WOULD NOT RECCOMEND. RUN.

I have been trying to reach an actual person for 3 days. So far, right now, I am still waiting to speak to someone for 35 minutes. The options offered through their website do not apply to me & I need to speak to someone. Their web chat does not work. Very frustrating and the branches are too far away to drive to. I am going to be forced to close my accounts.