KeyBank, Canandaigua, NY

They'll charge $7.50 to cash one of their own checks because it's convenient for them. Terrible customer service and a perfect reason to avoid banking with them.

Will never get a loan from key bank. Felt coerst into giving them money with the promise that things could still be adjusted to my requests before finalizing paperwork but that was a lie. Constantly butted heads with Tony the loan officer who never answered the questions I asked but would talk around in circles. Ended up taking his advice and took my business elsewhere. Only regret is that it cost me $500 to learn this lesson. Beware and make sure you completely understand what you are agreeing to if you decide to do business with them. 1/6/20 Thanks for taking the time to hear my complaints but not resolving my issues with your bank.

A one week hold on checks - when I’ve had the account for a long time - and have never bounced anything. Are you kidding me? My other bank makes $100 available the next business day, $500 the next day and I’m not sure when the remainder is put in. Key bank doesn’t put in anything? What’s up with that? Actually, I was told it depends on the back of the house, that they have no set protocol. I guess it’s time to go down to one bank and save the hassle. Would’ve been a hell of a lot faster to just cash the check then deposit it to key!

The tellers are alwaysPolite and nice and have a smileThe tellersAre helpful when you have a problem

Great branch with great service. Comfortable interior layout and a cool looking exterior.

I HATE KEY BANK!!!! Now all of a sudden I’m negative almost 60 dollars!!! THEY STEAL PEOPLES HARD EARNED MONEY BY NOT BEING UPFRONT ABOUT FEES AND CHARGES!!! IM CLOSING MY ACCOUNT AND GOING ELSEWHERE!!!!! DONT WASTE YOUR TIME HERE!!!!!

A one week hold on checks - when I’ve had the account for a long time - and have never bounced anything. Are you kidding me? My other bank makes $100 available the next business day, $500 the next day and I’m not sure when the remainder is put in. Key bank doesn’t put in anything? What’s up with that? Actually, I was told it depends on the back of the house, that they have no set protocol. I guess it’s time to go down to one bank and save the hassle. Would’ve been a hell of a lot faster to just cash the check then deposit it to key!

Will never get a loan from key bank. Felt coerst into giving them money with the promise that things could still be adjusted to my requests before finalizing paperwork but that was a lie. Constantly butted heads with Tony the loan officer who never answered the questions I asked but would talk around in circles. Ended up taking his advice and took my business elsewhere. Only regret is that it cost me $500 to learn this lesson. Beware and make sure you completely understand what you are agreeing to if you decide to do business with them. 1/6/20 Thanks for taking the time to hear my complaints but not resolving my issues with your bank.