Reliant Credit Union, Canandaigua, NY

I had to straighten some things out with my accounts quickly and efficiently so I called their customer service line and got Doris. She was so professional and helpful. She knew exactly what to do and how to do it. She took care of all my banking needs. I can't thank you enough Doris!

I had a great year with this bank, it works if you don’t use your money. However, as soon as you have one problem and try to get it resolved, it’s a chain of unfortunate events and charges against your account. I will be asking around for a different bank. Update; the issue has been resolved, thank you so much for your help in resolving the matter.

Its amazing how terrible and sneaky this bank is. I've had nothing but problems with this bank, unfortunately since I don't have my license yet it's the closest bank to walk to. When I first joined I was not told about some special program they put me in that's like a pay as you go type thing, I look at my bank account and find I have -$60 and they were like oh yea we signed you up for that, I turned it off, tried turning it back on a year later and was told I couldn't because they thought I was irresponsible with money and I told them I wasn't told anything about that program so how would i know, people who work there don't know what their doing and they are extremely slow. I had to pay for something at the dmv so I go to transfer the money I saved and I see that all of a sudden there is -$43 in my account so I call and ask why and I got a oh yea the check you got on your birthday had insufficient funds so we returned the check and there's a $20 fee as well, terrible customer service

I worked with Jared Llamas today. I am happy to see Reliant employs honest, caring and professional people which describes Jared. Anytime I’ve had a problem, Reliant has always been there to help. Thank you.

I had to straighten some things out with my accounts quickly and efficiently so I called their customer service line and got Doris. She was so professional and helpful. She knew exactly what to do and how to do it. She took care of all my banking needs. I can't thank you enough Doris!

Will be closing my account and moving my loan to another local bank after many years of being a long term customer. I was called by Reliant before Christmas to inform me I had a negative balance due from a Paypal charge on my checking acct (which I haven’t used my checking acct in many, many years). I let the Rep know that I didn’t charge anything to Reliant as I don’t use the checking acct. I’ve been a long term account holder that does most of my vehicle/personal/home improvement loans through this bank. Rep told me I owed $34.xx which included an over draft fee and the Paypal charge. Over Christmas I found my Paypal account was hacked due to my identity being stolen. I called Reliant to let them know the charge was fraudulent and ask the exact amount I owed so I could go to a branch and pay it. I was told I now owe $200.xx for mostly over draft fee’s!!!! I asked that the over draft fees be waived as I had told the first Rep that I hadn’t made any charges to Reliant and the Rep said I only owed $34.xx a week and a half earlier. I also advised my identity had been stolen and as a result my paypal account had been hacked. I was told they’d have to submit a form request to branch where my account was opened approx 35 years ago and that they would email me the adjusted amount the next day! Really? This sounds like a process from 1970! Never got an email from them. In meantime I had Paypal remove my bank accounts and changed my password so no further fraudulent transactions could be made. Received a call from Rep over a week later and was told I now owe $181.xx as they could not remove all of the over draft fees as this WAS NOT RELIANT’s FAULT!!!??? SERIOUSLY???? The last time I checked, Identity theft isn’t really the fault of either party…bank or customer but most all banks today know how to take care of their customers when identity theft occurs. NOT RELIANT apparently! I know ESL, Tompkins and Canandaigua National Bank all call me when they think there is a possible fraudulent transaction and would NOT hesitate to waive fee’s in a situation concerning identity theft!! After speaking with Reliant Reps 4 times advising all of them that I didn’t make any charges out of my Reliant checking account, which remember hadn’t been used in many years, I was treated as if I were the fraudulent party! What TERRIBLE CUSTOMER SERVICE!!! ATTENTION RELIANT CUSTOMERS - Seriously consider changing banks to a bank who has UPDATED fraud and identity theft procedures in place and who is proactive for YOU THE CUSTOMER…you’re NOT going to get that OR be PROTECTED from/by Reliant!

I keep telling everyone to go to Reliant what's seamless experience , highly recommend !! Thanks