Empower Federal Credit Union, Chittenango, NY

I have been a member for almost 10 years and I have never had such a bad experience, Pauline is the most miserable person that works that I have ever seen. She is extremely rude. Has no customer servise skills at all. I was treated like trash. Had no slips in the drive threw so I put my checks and id in and sent it. She sends it back yelling at me saying I can't do that I need to fill out a slip. Well I would have if one was available. I fill it out send it back . She sends it back yelling at me saying I need to list all check numbers. I never been asked that never . So I ask why and she yells at me and was being extremely rude. I think I will travel 10 more minutes out my way before I deal with that kind of customer service. I am also thinking about changing banks if this is how you get treated

Long time valued member here, just got lied to by a member of this branch on the 13th. I went into the branch to cash a check. I talked to the member in regards to this check. SHE TOLD ME THE FUNDS WOULD BE AVAILABLE IN TWO DAYS! After I Left the bank 2 days later I received a notice that the check is going to have a five day hold. Okay so I don’t know when it became okay for you to lie straight to my face? I think it’s just this location honestly never had a problem with Empower before. I probably will have to switch banks because they lied. Now my funds are being held up for no reason. I budgeted to have that money in 2 days, I thought you valued your members? Doesn’t seem that way to me!

Karen was extremely helpful and patient helping me gain access into my account that was locked out.

Staff was very nice, greeted you soon entered building and extremely helpful and courtesy to you

Slowest banking I have ever encountered in any location.

I have been a member for almost 10 years and I have never had such a bad experience, Pauline is the most miserable person that works that I have ever seen. She is extremely rude. Has no customer servise skills at all. I was treated like trash. Had no slips in the drive threw so I put my checks and id in and sent it. She sends it back yelling at me saying I can't do that I need to fill out a slip. Well I would have if one was available. I fill it out send it back . She sends it back yelling at me saying I need to list all check numbers. I never been asked that never . So I ask why and she yells at me and was being extremely rude. I think I will travel 10 more minutes out my way before I deal with that kind of customer service. I am also thinking about changing banks if this is how you get treated

Long time valued member here, just got lied to by a member of this branch on the 13th. I went into the branch to cash a check. I talked to the member in regards to this check. SHE TOLD ME THE FUNDS WOULD BE AVAILABLE IN TWO DAYS! After I Left the bank 2 days later I received a notice that the check is going to have a five day hold. Okay so I don’t know when it became okay for you to lie straight to my face? I think it’s just this location honestly never had a problem with Empower before. I probably will have to switch banks because they lied. Now my funds are being held up for no reason. I budgeted to have that money in 2 days, I thought you valued your members? Doesn’t seem that way to me!

Karen was extremely helpful and patient helping me gain access into my account that was locked out.