First Source Federal Credit Union, New Hartford, NY

I am very disappointed that they won’t open an account for my kid, unless I make an hour appointment and jump thru all these hoops. There is never one available same day or next day. It’s usually 3-4 days out. That’s unbelievable, are you kidding me? All that to open a simple account for a kid? I feel like they didn’t want another customer/member. They say they are too busy to take a walk in yet there was no one there! I have been a member since they opened in 2001 but unfortunately am leaving, very soon. Someone else will appreciate our money and respect us as valued customers. I can not and would not recommend FSFCU anymore.

Overall, I like the bank and locations but as other members shared, the holds are frustrating. Once they did a partial hold on cash, which is ridiculous. Going to be researching another bank. Deposits are the #1 reason to use a bank. Therefore, I can’t recommend First Source if you want access to your deposits, but they are friendly.

When I needed a car loan, their loan rates were easily beaten. When I was late by a few days on a credit card payment (the second time it had ever happened), I was told they only waive fees on 1 missed payment. The first one was YEARS prior. When closing my accounts I was told in person that they would close my accounts and mail me the money. I SPECIFICALLY ASKED if I would have to come back at all. I was told I would not have to. When it didn't happen, I called them. I was upset. I was told it is simply not possible and I have to come in (again). Because I was upset, I was demanding to be taken care of. Because if it's not possible, then I was lied to. I was put on hold for 5-10 minutes, and then told the accounts were closed. 6 MONTHS LATER I received a notice stating I would be subject to inactivity fees if I didn't use my savings account. After another two angry phone calls, I was forced to drive in again, 30 minutes away, to sign for the closure of my savings account. These were not honest mistakes. These were lies. This was the most frustrating experience with a company in my entire life. You MAKE MONEY off of HOLDING OUR money. And it is FEDERALLY INSURED. You CANNOT LOSE. But that's not enough for you. You have to nickle and dime people with fees, poor interest rates, poor loan rates, and doing everything you can to make things difficult along the way. An absolute joke of a bank. I will spend the rest of my life telling people to go somewhere else. Do NOT contact me. I am not interested in speaking with a First Source FCU employee ever again. If you're an employee reading this, I recommend you go work somewhere else.

I had a two issues simply dealing with checks that they called "large amounts." This is the third time it happened. This time I really needed my bank to be efficient, but instead I was denied my money that I truly need and I was spoken to in a condescending manner. All of the woman I spoke with were quick to lay blame as though the check could be fraudulent, would not clear, was from out of state or the like. My only recourse is to close my account and find another bank to do business with and I shall. Also- the drive through wait time is unacceptable. Unfortunately nobody cares.

take forever to ship out debit card. IVE BEEN WAITING FOR A MONTH AND IT STILL NOT HERE.

GREAT financial institution!! I've been a member of First Source FCU for decades, and I love everything about the place!! I have no complaints whatsoever!! Everyone is friendly and professional! Paul has been especially great over the years answering all of my loan questions and taking care of any problem I have! The customer service representatives (tellers) in the lobby are wonderful!! I can't ask for a better place to do financial business with! I wish the evil haters would stop leaving 1 star! FIRST SOURCE deserves FIVE STARS all day every day!!

Thank you, Lucille for taking care of my question quickly. You are very professional and we are so appreciative. Anything we need in the future we will direct to you! Thanks again!

They have helped with all my banking needs made sure that I was happy and couldn't be happier with there service. Definitely number 1 bank in all Upstate NY.