NBT Bank, Norwich, NY

We come out to norwich every other weekend to make bill payments, and every time its usually before any other norwich nbt is open. We are constant customers here, and they keep messing up our deposits and our cash. It is a pain in the behind to have to go back through and reiterate a simple task.

They miscalculated my solar loan rebate by $7000 and expected me to still pay $11000 for zip portion. They lied to me about renegotiating if I paid some of it, and changed the renegotiation date from June 2019 to 2029! Now I'm out thousands of dollars in emergency cash and still have to payer higher interest on the loan which they refuse to reopen for another amortization! Even when I explained my next solar loan is going to a different bank if they fix this, they just keep giving me conflicting information and excuses. One guy said they'd only been in business 2 years. This company was founded in the 1800's! Every time I call, someone assures me they will fix this, so far, hasn't happened.

We come out to norwich every other weekend to make bill payments, and every time its usually before any other norwich nbt is open. We are constant customers here, and they keep messing up our deposits and our cash. It is a pain in the behind to have to go back through and reiterate a simple task.

Claims they are open 24 hours everyday on Google maps but, it doesn't tell you that it only applies to the atm. I drive over a half an hour to find out I wasted gas