Community Bank, N.A., Norwich, NY

I waited online at the drive thru for over ten minutes with a staff member looking at me while helping another in the next lane the person in front of me waited just two minutes and the person in the next lane waited just five minutes and left Seven minutes still waiting the lady (staff member) Gives me the one minute finger and walks away A total of twelve minutes with ringing the bell one more time with no actknowledgement I left waiting for a total 17 minutes at the window

I waited online at the drive thru for over ten minutes with a staff member looking at me while helping another in the next lane the person in front of me waited just two minutes and the person in the next lane waited just five minutes and left Seven minutes still waiting the lady (staff member) Gives me the one minute finger and walks away A total of twelve minutes with ringing the bell one more time with no actknowledgement I left waiting for a total 17 minutes at the window

Hello Brian, we are sorry to hear about your experience at our Norwich, NY branch and appreciate that you brought this to our attention. We’d love to hear what we can do to make your experience 5-stars. Please reach out to us at corpcom@cbna.com with more details on what our team could do better. We look forward to hearing from you. More