Sunmark Credit Union, Rotterdam, NY

I used Sunmark for the very first time earlier this month for a purchase of an investment property transaction and I must say the experience I had is beyond anything I expect. Everyone throughout the process was incredibly helpful with just a phone call away. Attorney Laura Darling is the most down to earth attorney I have ever business with as she was always reachable and immediately provided answers to all my questions. Amanda St.George was the most efficient originator who followed up until the end. I would highly recommend Sunmark to anyone that is in the market and will definitely use them again on my next transaction.

Would be zero if that were and option. I finally got my decree of divorce. I want my name back to my maiden name. I went in Monday to ASK what was needed to do so. I was only told to fill out a form, I did, the teller went to show someone, came back and told me I needed to have my license changed first, I ASKED if the interim license would suffice, I was told "ya" I went to DMV right from there.....another debacle. I went back Thursday, gave all my paperwork I was told to have, teller comes back and says you need a photo ID?????????? they have my license on file, I withdraw money with NO ID asked for yet I can't change my account name??? I had the interim license, birth certificate, SSN, bank card, checks, proof of address, did they want my first born perhaps?? when I questioned them I got rude, indignant comments. The best was when the rude teller told me my divorce papers didn't say I could or was going to change my name!!!!

When I come to do my banking the teller are the best people you’ll come in contact with them, they always there to help you out no matter how long it take until you full understand. They are just so great. I’m very happy that I bank at Sunmark Credit Union

Very nice people and answered all my questions and I recommend them for any kind of loan you need they can help.

Your website is lacking, out of date and User UNfriendly

There should be a no star option but- I opened an joint account and the lady put the wrong social for my partner, which cause so many delays to access the account. Then I started a business and decided to open an account with Sunmark. Yet again, the lady failed to deposit the money from an account I was closing into my new business account. If i had removed my “website under construction” and had orders placed I would be in the negative and all these insufficient charges, that you guys would have probably made me pay. I understand being busy, everyone is busy but I told the lady “take your time, I’m in no rush” Also I had mentioned to her about seeing my qualifications and questions for a business credit card, which she then told me “I’ll put in the request, and within a couple days they will contact you” it’s been a couple of days and I don’t think she put in the request. I do plan on going in and closing all accounts because it’s just been a headache since I started. (Her name is Catherine Schmitz, I just found the business card and don’t want to go back and edit everything)

Fast friendly service. I like the self service terminals, for deposits or loan payments. The staff are very professional & helpful, especially Catherine Schmitz, who helped me secure a used car loan.

I used Sunmark for the very first time earlier this month for a purchase of an investment property transaction and I must say the experience I had is beyond anything I expect. Everyone throughout the process was incredibly helpful with just a phone call away. Attorney Laura Darling is the most down to earth attorney I have ever business with as she was always reachable and immediately provided answers to all my questions. Amanda St.George was the most efficient originator who followed up until the end. I would highly recommend Sunmark to anyone that is in the market and will definitely use them again on my next transaction.