Watertown Savings Bank - Commerce Park, Watertown, NY

The tellers are friendly. The office staff are dismissive and oddly rushed. The bank is usually fairly empty whenever I go inside. And yet the office employees all seem to talk and act as if they are in a great hurry to be anywhere else. The difference between the tellers and the office workers is like night and day. Bright, helpful, friendly folks up front and sallow-skinned, dismissive, speedsters in the back. I’ve been looking for another bank for two weeks now. After 30 years of banking at WSB, it finally dawned on me that I don’t have to put up with their behavior. I was hoping for a tiny bit of information about my accounts. I was told to go online instead. Why do you have an onsite office if you’d prefer customers use google instead? A bank exists to use our money to make a profit. You’d think the office workers would know this better than anyone. At a minimum, the people who have your money for three decades should at least be able to manage a three minute report. If you’re too busy to tell me about my money, I’ll go elsewhere. Such a shame because I really adore the tellers. But unfortunately they’re not trained to answer the more personal financial questions.

To start I have complained that the mobile deposit feature does not work and no one can ever fix it for the last year. Today I go you the drive thru sid . Stop so I can fill out my deposit slip for 2 checks. This was 4:52. The open lanes were all green lights. At 4:55 the lights went to closed and I was trying to do a deposit. I went to the lobby doors which say open until 5 PM Friday for both lobby and window, and its locked as well. And employees staring at me through the windows. How unprofessional! I will be clearing the rest of my account and going to bank that cares about its members!

Visited the drive thru when they were about to close. I asked if they can change my small bills to big bills. The clerk said no it's for customers that have an account. I was planning on getting an account but after getting that response I don't wanna bother. I will take my business somewhere else, thank you for answering where to open an account.

Very slow service. Poor customer service skills. I understand the bank and manager is busy, but think she should have the decency to at least say hello when I am waiting an hour and she walks by me at least three times.

I have been with WSB for decades and I am always treated as a person....not just a number. The staff is courteous and friendly. I have gone to them when I need help and they always take care of the issue. They just have that personal touch that makes you feel valued

The tellers are friendly. The office staff are dismissive and oddly rushed. The bank is usually fairly empty whenever I go inside. And yet the office employees all seem to talk and act as if they are in a great hurry to be anywhere else. The difference between the tellers and the office workers is like night and day. Bright, helpful, friendly folks up front and sallow-skinned, dismissive, speedsters in the back. I’ve been looking for another bank for two weeks now. After 30 years of banking at WSB, it finally dawned on me that I don’t have to put up with their behavior. I was hoping for a tiny bit of information about my accounts. I was told to go online instead. Why do you have an onsite office if you’d prefer customers use google instead? A bank exists to use our money to make a profit. You’d think the office workers would know this better than anyone. At a minimum, the people who have your money for three decades should at least be able to manage a three minute report. If you’re too busy to tell me about my money, I’ll go elsewhere. Such a shame because I really adore the tellers. But unfortunately they’re not trained to answer the more personal financial questions.

To start I have complained that the mobile deposit feature does not work and no one can ever fix it for the last year. Today I go you the drive thru sid . Stop so I can fill out my deposit slip for 2 checks. This was 4:52. The open lanes were all green lights. At 4:55 the lights went to closed and I was trying to do a deposit. I went to the lobby doors which say open until 5 PM Friday for both lobby and window, and its locked as well. And employees staring at me through the windows. How unprofessional! I will be clearing the rest of my account and going to bank that cares about its members!