Fifth Third Bank & ATM, Newark, OH

I am not impressed. My mortgage was transferred to this bank effective 7/1; my mortgage payment is due on the 1st; I called THREE times (6/27, 7/1, 7/8) to get my account number and an address to send payment only to be told that "we don't have that information"; had not heard anything from Fifth Third until today (7/13) when my "welcome" kit came in the mail. Good thing I did all the legwork for them and sent my payment in electronically because my grace period ends on 7/15 and I was advised that there is no leniency on my grace period. Tried to call today to make sure my payment has posted only to find that their CUSTOMER SERVICE IS NOT AVAILABLE ON SATURDAYS? Wow. I've always heard negative things about Fifth Third - and apparently I get to experience it first hand. I'll be looking to refinance so I can get away from this bank!

VERY RUDE CUSTOMER SERVICE!!!! & DISRESPECTFUL!! One of the short haired older ladies up front gave me an attitude when I was trying to figure out why I haven’t received my money; BY LAW UR SUPPOSED TO HELP THE SITUATION REGARDING MY MONEY!! She said that I needed to check with my employer; & I was thinking um no because I gave my employer my info for my NEW BANK A WEEK AGO. I WILL NOT COME BACK!!!! I’LL TAKE THE EXTRA 15-20 minuets to go to MY MAIN BANK IN REYNOLDSBURG!! At least they have there stuff together! & treat their customers with dignity!!

It's a great bank, they are timely and do what I need them to do

Everyone is always friendly and the atmosphere is great. I have no complaints and they're great with any questions I have.

I opened a bank account here when 5/3 bank purchased my home loan. I opened an account for automatic payments. I only used this account for my mortgage payment. Somehow someone took 9K out of my account. The bank said it was fraud and put my account on hold. Because if this I missed 2 payments. The bank insured me they would not send the miss payments to the credit department since my account was involved fraud.. The bank did send the missed payments in and my credit dropped 150 points bc of this. Iv disputed the missed payments twice and both times the bank said they reported the payments accurately after telling me they would not report them. 5/3 bank customer service department does not know what they are doing either. I will be closing my account and will NEVER TRUST 5/3 again

Went to 5/3 Bank today to open a new checking acount with a new account Bonus Offer. Worked with Katelyn B. She was very friendly and personable to work with. My new account was opened less then a few minutes. Thank you Katelyn for your assistance!

I am not impressed. My mortgage was transferred to this bank effective 7/1; my mortgage payment is due on the 1st; I called THREE times (6/27, 7/1, 7/8) to get my account number and an address to send payment only to be told that "we don't … More