Astoria Wauna Credit Union, Astoria, OR

Terrible customer service, consistently bad over the ten years I've been with them. You're better burying off burying your money in a coffee can. At least the coffee can won't mess up your account, refuse to take responsibility, and deny you your own money, take no steps to fix the problem in the future, and offer no satisfactory resolution. It would be an absolute joke of a bank, but they couldn't even find their own clown shoes.

A client of mine in Astoria banks with Wauna that I was helping to clear up some simple normal type of billing issues. Which are normally a simple fix when a mature person who enjoys customer service at any bank assists in these situations. Joy is absolutely awful to deal with and should find a job outside customer service or consider classes on how to professionally interact with people. After 2 voicemails about a time sensitive matter. Joy answered my third call with the attitude of a child and hung up on me and my client. If you happen to be transferred to Joy or she answers your call. Do yourself a favor and ask for her supervisor or a manager to buy pass a terrible experience and immature adult tantrum. All in all Joy didn’t care to listen to what I had to say to help my client which is also a Wauna client. Because as Joy said “Your not even a client so I don’t even know why we’re talking when everything’s been fixed for your client”. So I said let me bring my client on the line to clear this up and confirm this with us all on the line. Joy said ok. As soon as I conferenced in my client Joy hung up. So I told my client I would get Joy back on the line and transfer her back into the call. Next all of us we’re on a call and I explained to my client what Joy had said, which is that Joy had said all had been fixed. When Joy then angrily interrupted and said that is not what she said. When my girlfriend was in my car and heard the same things I did that Joy said and how rude she was.. At this point it was a childish tantrum and attitude meltdown. Till Joy hung up on me and the client. Joy I am not a client of Wauna but plenty of my clients and family are. I hope this review helps you gather yourself and the way you conduct yourself moving forward in a professional matter. ***I have seen your response. I’m glad the client was taken care of that was the whole goal! If you record your calls at your branch. I would suggest you pull the call and review it with Joy. To explain how she conducted herself in absolutely un professional way and how professional clear communication is not abuse, lol. This is a good reminder for her moving forward. Some people that she treats awfully. Will take the time to leave a honest review to hopefully keep another happy person serving a client. From dealing with such a negative attitude for such a simple task.

I worked with Wauna FCU regarding a vehicle I wanted to finance. I had a few meeting with Chris Shelby who really worked on my behalf to help me secure the vehicle and my ideal monthly payment. Chris was very responsive and knowledgeable about the process. During the sale process there was even issues with the seller and Chris spoke with him to work through issues. Chris did a excellent job and was very professional. Chris showed a genuine interest in the vehicle the following days after the sale. Definitely a great person to work with. Thank you!

Worst experience with any company ive ever had. If I could leave zero stars I would. Employees are very unhelpful and never know how to help. Choose anyone over Wauna all they can do is cause headaches. I want to leave Wauna so fast. Impossible to pay and bill and very unprofessional. Astoria is the worst branch Ive been with them for 5 months and its been such a horrible time. No one will reach out and help and calls are impossible to complete.

Refinancing my truck here has been the most frustrating financial experience of my life. Complete incompetence. There’s too many examples to list. Six months after signing and I’m still receiving cryptic notices and threats that I haven’t completed the process even though I keep calling to attempt to rectify the issues with no call back. At this point I’m just paying my bill and ignoring the notices. Absolutely disgusted. *I’ll update this since they just responded and took no accountability. I am not being scammed by a Nigerian prince nor am I being asked to leave cash in a brown paper bag at a bus stop locker. The last two notices I received have been in regard to insurance (they entered all my insurance information incorrectly in their system and were going to attempt to buy insurance on my behalf without even a phone call. And when I did call to fix the situation they assured me everything was all in order when it absolutely wasn’t. I had to babysit Wauna to get it rectified. Keep in mind this was months after I finalized). The last one was from the state of Oregon requesting a vin verification for a vehicle registered in Washington. I called again to double check which state they needed the verification or if I really needed one at all( considering I signed months ago) and haven’t heard back for weeks, still no answer. Guess it wasn’t that important to them so I’m not going to lift a finger......but thanks, your response just proves my point that they have no idea what’s going on. There’s obviously a problem with my account and this response is all the help I’m going to get. It’s expected at this point. I’d tell them not to contact me anymore but that’s the only thing they’ve excelled at so far.

Had a home equity loan and the bank would randomly stop auto pay and I would miss a payment. After I closed out the loan and stopped auto pay, they attempted to make more payments. Staff acted like there was nothing they could do and were unwilling to help each time. go to a real bank

James was courteous and extremely helpful.I would highly recommend this branch to the community. I strongly suggest James as a point of contact as he always goes above and beyond to make every interaction positive. He knows how to break down big banking terms so that I can feel confident knowing I am making the best financial decisions. Thank you James for your great member service!

Terrible customer service, consistently bad over the ten years I've been with them. You're better burying off burying your money in a coffee can. At least the coffee can won't mess up your account, refuse to take responsibility, and deny … More