Dollar Bank, Cranberry Township, PA

They sold my personal information after helping us with a Covid relief for our business. Now I get 20+ calls and text messages a day from people trying to sell us business loan scams. Pretty grimy of them, especially because we still have our account with them.

We had an account here when we moved and didn’t close as we come back frequently but also wasn’t using. The bank began charging a monthly fee for inactivity, which is fine as a policy but made 0 attempts to contact us and let us know. We liked this location in the past but more recently the service has gone way down and then this last issue of a few hundred dollars in fees with no notification. Just disappointing compared to other more customer focused banks. I would recommend FNB over this bank if you are looking.

I had a major overdraft issue because of how Paypal charges a card which lead to an excessive amount of overdraft charges on my account. Needless to say I was extremely p!ssed off when I went to the branch. After first seeing a teller who couldn't help me I was then taken to see Eric. Long story short, he was patient, calm and professional in dealing with me in my highly agitated state. He fixed all the wrongs, and made all the overdraft charges disappear. As quick as we are to bash a company, I want to take the time to say Thank you for making this right. You have a loyal customer now.

I've had accounts at Dollar Bank for over 20 years and never had a single problem. Tellers, staff and management are always personable and efficient.

Great local bank! Genuine people at this branch!

BANK OF THE LONG LONG PAST We got home equity loan from Dollar Bank. I registered online for the loan account and wanted to setup auto payment from my PNC bank account. Guess what? I cannot do it online. I had to go to branch. Yes hard to believe but I had to go to branch for that. When I went to the branch, guess what they said? They said I should setup payments from my PNC online site. Anyway, I insisted on doing through Dollar Bank, then they gave me a paper form to fill in, and I gave a void check to the representative. Two weeks later, I received a letter saying that my automatic payment request cannot be done because I didn't provide a void check! So backward.

Bank reversed a check I deposited through their app. Said it was excepted. Thought it was all good they reversed it because of a bad image 5 days after. Not my that happened, I don't have the check. Told me to call customer service. Almost an hour wait. Who has time to wait 57 minutes? I'm disabled and on a very tight budget so that 95.00 dollars means I I have to buy cheaper food items which are not good for an insulin dependent diabetic with neuropathy. Plus several other medical and mental health issues

They sold my personal information after helping us with a Covid relief for our business. Now I get 20+ calls and text messages a day from people trying to sell us business loan scams. Pretty grimy of them, especially because we still have our account with them.