Members 1st Federal Credit Union, Shippensburg, PA

The member service representative is very unprofessional and is completely unhelpful. I have bank with this bank for 20 years and wanted to open up my business account. They were so difficult to deal with we tried for over 3 month to set it up. That we ending up taking all our money out of this bank and moved to another bank. Which set up our business account in one day. This bank may want to find a new representative. The regular tellers are amazing.

Members used to be a great place to bank with but their customer service has gone downhill significantly. The last time I was at the drive up the teller was rude and kept interrupting me, and there has been more than one occasion that we have sent messages via their portal that just never get replied to. We are planning on changing banks at this point despite being with them over 10 years.

Gabby was very helpful! I haven’t used my bank card in years and my account became inactive. Gabby helped me figure out how to renew my account and gave me a new card on the spot! Thank you so much for all the help! Now I can use direct deposit for my paychecks and start saving again!

The branch manager Molly was a pleasure to work with today. There was a long wait but I expected that and the staff were pleasant and checked in often enough. Molly apologized for the wait several times which I found unnecessary but she genuinely cared. She showed genuine interest in working with me as a client and as a person. This has always been my experience at every branch I've been to with members 1st. I hope they continue to expand so I don't have to drive as far and add additional services.

Ive been banking with Members for over 2 yrs now. ( my parents for over 7 yrs) For the most part its been a good experience. However, recently I wanted to open a certificate of deposit and was given an appt. with some grumpy man who acted as if dealing with my 10,000 was wasting his time and actually talked me out of it. Saying I wouldnt make any interest worth while. I left w/o a CD. I was disappointed that day. Maybe if I had 100,000. I wouldve felt more welcomed. I want to refinance too but frightened to even go in to talk with them. Been considering changing banks.

I recently ask to talk to someone about a mortgage. I choose members first because i had two pervious car loans there that i paid off. My situation is rare and not ideal. I was just trying to explore options. A staff member named Renee called me back. She was very rude. I felt like I was in a court room being accused of something. She clearly didn't want to deal with my options. Highly disappointed and I will be talking to different banks.

The member service representative is very unprofessional and is completely unhelpful. I have bank with this bank for 20 years and wanted to open up my business account. They were so difficult to deal with we tried for over 3 month to set it up. That we ending up taking all our money out of this bank and moved to another bank. Which set up our business account in one day. This bank may want to find a new representative. The regular tellers are amazing.

We recently had customer who needed specific bond paperwork completed. The team at Shippensburg (Molly) went right to work and got everything completed by the deadline! Great experience and helpful staff!