Family Advantage Federal Credit Union, Spring Hill, TN

This credit Union is awful. They never answer the phone, nor do they return phone calls. Customer Service is terrible. IF i could give them 0 stars i would. The mobile banking app is trash. I would not recommend using them.

Stay away stay away stay away. This particular credit union doesn't deserve any stars, but this wasn't given as an option here. The people who work at this particular credit union lack professionalism, organization, and respect for their customers.The people who work at this particular credit union don't like to accept and answer telephone calls. The people who work at this particular credit union aren't fair and do not treat everyone equally. They are racists and they show it. The staff are culturally biased. How can you approve a loan request and then three weeks later say you can"t? This particular credit union is ran and operated by the most unintelligent and incompetent individuals. It is recommended that one does not use this particular credit union for any type of financial services. You will be better off selecting a financial institution that makes you feel welcomed, that can serve your financial needs, and that can help you meet your financial goals.

We have been members here since 1995. No more! One of our debit cards stopped working - it is NOT lost. Abby at FAFCU Spring Hill advises that they charge $7.00 for a replacement card. What?!! What a rip off! Our other Credit Union gives free replacement cards, free checks, has recently waived their members' NSF fees AND pays a dividend. Good bye FAFCU.

WORST experience I have had in over TEN years with this credit union :(. Loan officer was NEVER prepared for our appointments - she literally would open my file when I sat down in front of her and then she would find things that still needed to be done that should have been addressed previous to our meeting! I wasted at least FIVE trips going back and forth. And, of course, she sat in her smugness thinking it wasn't her fault that I wasn't prepared!!!!!! Yet she couldn't even understand our tax returns. We have multiple sources of income but all she could focus on was the W-2 income. Worse day was when I had an appointment set for 2pm that she set, and then she was LATE for it because she was still at lunch!!!! When we finally got together and she looked over the paperwork, she discovered two signatures that were not specifically notarized even though the Public Notary witnessed my husband's eight signatures in one specific meeting, sealed the paperwork verifying the signature was my husband's. But that was not good enough! I actually had to drive back to my husband's work - an HOUR away, have the two signatures notarized again, and carry that paperwork back to the credit union.. She wasn't in the least sorry - said that everything has changed. It sure has!!!! My husband and I plan on NEVER getting another loan with them if we have to go through this loan officer!!!! We have had multiple loans with this credit union - NEVER late and have made them LOTS of money. We felt unappreciated, were talked down to like we weren't deserving of a loan, and frankly, were shocked by the way we were treated. All of our previous experiences were so positive! HORRIBLE! HORRIBLE! HORRIBLE!

If I could give 0 stars I would. When I moved to the area almost 2 years ago, I opened my account here and the people back then were amazing. Friendly, compassionate, and had very good customer service.. the people they have now are the exact opposite. Lazy, rude, Lord forbid you go in for anything because they make you feel like you’re inconveniencing them for having them do the job they signed up for. And let’s not talk about getting someone on the phone…you have to call over and over again until someone finally answers!! Then if you start getting an attitude with them because THEY were giving you one and ask to speak to a “manager” you’ll get hung up on. One infamous to doing this, her name is Missie. I closed my account today and all I have to say is GOOD RIDDANCE!!! PS if you’re a bank/credit union and you have someone from Family Advantage wanting to work from you, DO NOT HIRE THEM!! They only want the paycheck and not do the actual job!!!!!!!!

People there go out of their way to really help you out and I'm so thankful because I'm from out of town. Just visiting and they went out of their way to make sure I got exactly what I needed to get done thank you again.

I’m extremely displeased with the customer service I’ve received - their inaccurate bookkeeping has resulted in multiple errors on my loan. They do not seem to care that their mistakes have negatively impacted myself and my credit score. I wouldn’t suggest using Family Advantage for any loans - save yourself the stress. One would think a “local, small town” credit union would care a little more about their customers’ well-being and satisfaction. Their back-of-office manager, Beth, has an extremely poor attitude towards customer service that was evident on our phone call.