Truist, South Boston, VA

I've been a customer with bb&t for over 15 years and until recently I haven't had any problems. I'm currently unemployed due to a health issue and I'm awaiting my disability to go through. In the past 18 months I have depleted my savings and managing to stay afloat with what I have left in my checking account. BB&T don't care anything about that. They just want me to have monthly deposits and at least fifteen hundred in the account at all times or they will charge me a twelve dollar a month maintenance fee. It's clear to me that they care nothing about their customers and so I'll be going elsewhere.

Awful customer service. They wanted to charge me $8 to cash a check since I did not have an account there. Highway robbery!!!! Another reason not to bank there

Drive up window teller Sandy is was very unprofessional in her ability to answer questions or respond with answers being presented to her. Truth is instead of answering my questions via intercom she placed herself in front of monitors and ignored my request. Call was placed to management that ensured me the issue would be resolved to date that hasn't happened. Poor management reflects to there tellers small town banks will be replaced by big corporations that will outsource their business leaving the community without good resources. Hence the saying you treat people the way you would like to be treated and if that doesn't happen. Best of luck

I love my BBT services online and at the local branch. They are always willing to have someone talk to me about their various financial tools. They offered me my first auto loan at 3.29% APR. The dealership couldn't beat it. I love having access to so many financial tools in one place!

Hours for drive thru say open at 8:30. It's 845 and drive thru is not open . Shouldn't have 830 everywhere if it's not open then!!!

I've been a customer with bb&t for over 15 years and until recently I haven't had any problems. I'm currently unemployed due to a health issue and I'm awaiting my disability to go through. In the past 18 months I have depleted my savings and managing to stay afloat with what I have left in my checking account. BB&T don't care anything about that. They just want me to have monthly deposits and at least fifteen hundred in the account at all times or they will charge me a twelve dollar a month maintenance fee. It's clear to me that they care nothing about their customers and so I'll be going elsewhere.

Drive up window teller Sandy is was very unprofessional in her ability to answer questions or respond with answers being presented to her. Truth is instead of answering my questions via intercom she placed herself in front of monitors and ignored my request. Call was placed to management that ensured me the issue would be resolved to date that hasn't happened. Poor management reflects to there tellers small town banks will be replaced by big corporations that will outsource their business leaving the community without good resources. Hence the saying you treat people the way you would like to be treated and if that doesn't happen. Best of luck

I love my BBT services online and at the local branch. They are always willing to have someone talk to me about their various financial tools. They offered me my first auto loan at 3.29% APR. The dealership couldn't beat it. I love having access to so many financial tools in one place!