Automotive Services Finance Inc., Virginia Beach, VA

Tried to call to make a payment plan after falling out of work and was about to be garnish and the employee Stephanie was very rude, refused my payment and wouldn't allow me to speak to a supervisor. She hung up on me once and still refused to let me speak to a supervisor. She said she would not except money orders because they come through the mail.I have never heard of they will not except money orders or my payment. Never will recommend them to anyone .

The woman, Stephanie, is extraordinarily rude. Upon my financing contract being bought out by this pitiful company, she chose to speak to me as if I were a 3yo. She needs to learn when someone is simply trying to make a payment to keep her mouth shut and take the money. If I could give 0 stars I would. It is almost better to let your car get repossessed if this company buys your loan.

I paid them 6 months of car payments in advance after my car broke down & was towed away. they assured me they'd be able to recover & not to worry. However after that 6 months all of a sudden my balance just starred rolling again and they pressed me for more money. I refused and now I have an in-debt warrant in Virginia. Why tell me you can recover, not verify if you've recovered, and still try to charge me for your lemon That i no longer have? edit: navy recruits beware. they look for you.

Very unprofessional company. Report to BBB. I have been making regular payments on a 2010 Armada SUV since 2020, periodically using a debit card e-check or credit card. Now the company refuses to except credit cards as payment, even when their automated phone message says that they DO honor credit cards. It's very unprofessional to change payment options when a customer has already signed an AGREEMENT for a vehicle loan.

The representative Stephanie is very unprofessional. Customer service skills are nonexistent as I have spoken with multiple times. Spoke with her first thing in the morning when they opened up and she had an attitude at 9am. I can understand possibly having an attitude by the afternoon if you dealt with a couple of difficult customers, but not first thinga in the morning. She is clearly a miserable soul who should not represent this company or any company and honestly should lose her job. She is disrespectful and I would tell others to get a loan elsewhere. However, I will say the other two males there have been very nice to work with.

Scott is a liar Stephanie is a rude person, Scott placed an inquiry on my credit like I applied for another loan from them. Please be DONT BE PLAYED LIKE I DID!!! Run fast they definitely getting sued

Bad customer service. Did not remove incorrect items on credit report in a timely matter. Scott is very rude and very condescending. Do not do business with these people.

The woman, Stephanie, is extraordinarily rude. Upon my financing contract being bought out by this pitiful company, she chose to speak to me as if I were a 3yo. She needs to learn when someone is simply trying to make a payment to keep her mouth shut and take the money. If I could give 0 stars I would. It is almost better to let your car get repossessed if this company buys your loan.