NorthCountry Federal Credit Union, South Burlington, VT

I have been with NCFCU for well over 6+ years. They hold many of our accounts from checking, auto loan, credit card and other loans. We have had the best experience and a lot of ease working with everyone from customer service to loan dept at the Swift St. location. I highly recommend them to friends and family. I truly enjoy that they are a local bank with their customers best interest at hand.

The worst experience I have ever had with a financial institution. Good news: If you want to have constant unwanted and unpleasant surprises the entire time you have a loan through them, then this is the bank for you! Bad news: if you're looking for a bank that is reliable, trustworthy, responsive and accountable, this is NOT the right choice for your banking and loan needs. The amount of mistakes that have been made in the last two years is genuinely astounding. They have cancelled my auto pay on the wrong loan/vehicle, randomly opened a savings account in the process of a dealership paying off my loan for a trade in (I have never had a savings account through them and then continued to pull funds from my checking account), lost insurance binders, and the list goes on. Despite their mistakes, they will continue to treat you disrespectfully the entire time as though they didn't create the situations you're dealing with. The Branch Manager, Matthew, seems to have good intentions but unfortunately for him the rest of the staff is so incompetent that this branch is just a total joke. If you're looking for a loan, expect to wait 4+ business days for a response while they're sorting through their messes. If you're looking for answers on the mistakes that THEY have made, expect to have to force the issue, you will not get a phone call back. Don't waste your time or money with this place. Unfortunately, their aggressive loans and rates are just not worth it. Go elsewhere , its worth it to avoid the hassle of this facility and incompetent staff.

Just posting a review because I am surprised to see the negative comments here, which I think need balancing. My family and I have been NCFCU customers forever (25+ years). We have credit cards, checking, and savings through them. They got my kids started with bank accounts in their early years, and handled the accounts for our recent exchange student. They have always been happy to handle the complexities that arise in life (and to take loose change - free machine - notarize documents, etc), and the people at the Swift Street branch (the one I use) are always pleasant and helpful. Maybe it's just the case that unhappy people are more likely to post reviews...

Been with NCFCU for around 5 years now. Just refinanced my auto loan through them and Judy made it simple and easy. They've always been responsive and quick to act as well. Keep up the good work

I have worked with NCFCU for years and can say with confidence, they are the best around! Helpful, responsive and great interest rates!

I swapped from a large bank to this credit union to keep the money local and support the local economy. Initially it was fantastic, but over the last couple of years the customer service has been absolutely horrible, call backs take forever, no one knows anything, basic questions are met with idk, and they keep your money tied up with their issues.

I always feel appreciated no matter in person or Drive up services. And feel reassured when getting assistance with the call center. Everyone is very friendly & professional. The staff at North Avenue branch are always ready and willing to go the extra mile. Thanks to a great team.

I have been with NCFCU for well over 6+ years. They hold many of our accounts from checking, auto loan, credit card and other loans. We have had the best experience and a lot of ease working with everyone from customer service to loan dept at the Swift St. location. I highly recommend them to friends and family. I truly enjoy that they are a local bank with their customers best interest at hand.