KeyBank, South Burlington, VT

So I went in today to open a new checking and savings account. My teller was nice, accommodating and great to get along with! Grady made sure I was set with everything I wanted out of my accounts, and answered all of my questions I had.

On lunch break, I swung through the drive through to exchange a few 20's for a couple crispy 100 dollar bills for my daughter's graduation card. Because I don't have an account there, they wouldn't even do the exchange for me??!!?? RIDICULOUS.... because they were not making money off me they wouldn't give me the time of day! Great customer service guys! Guess where I WON'T be banking......

Ugh. I call for info on my mortgage, and they don't have that information, another bank in another state has it and they can't access it, so they give me a # to call. I wait on hold 20 minutes, finally get through and they say "Oh, that's another department, let me transfer you." Then I wait on hold another 20 minutes. Then they answer and have to transfer me to another department, so I wait for another 15 minutes. Large banks like this are a plague in the country, I'm going to see about moving my mortgage to a smaller local bank.

Tellers are great! Drive through banking very slow. I think they don't have enough tellers

The KeyBank on Williston Road has the best customer service! I always feel welcomed and they are very attentive.

So I went in today to open a new checking and savings account. My teller was nice, accommodating and great to get along with! Grady made sure I was set with everything I wanted out of my accounts, and answered all of my questions I had.

Positive environment. Dope people, no problems I've ever encountered.

On lunch break, I swung through the drive through to exchange a few 20's for a couple crispy 100 dollar bills for my daughter's graduation card. Because I don't have an account there, they wouldn't even do the exchange for me??!!?? RIDICULOUS.... because they were not making money off me they wouldn't give me the time of day! Great customer service guys! Guess where I WON'T be banking......