Credit Concepts, Inc., Auburn, WA

I appreciate the loan, but dread the service. My experience was with Kelso and Jenny so I will speak on that experience alone. After being transferred 4-5 times I was given to Jenny who apparently was the only one who could tell me my loan was approve, weird but ok. Only for her to transfer me again where I was given to Kelso or Aaron, still not sure if thats one person. I thought I was on the phone with a bank but instead I was met with such unprofessionalism. They could both use a class in etiquette. Maybe apply your services with a sense of urgency?

My fiance has been trying to default on his car over a week. Every time he calls he gets a different answer. Nothing has been done. The car is still just sitting on the side of a street and we can't do anything about it. Don't ever do business with these people.

I have had nothing but fantastic service from every team member there. I hit a low and they worked with me. Gave me several options, and I was able to save my car. I will being using them again. Thank you all for your hard work, and amazing customer service.

This is a theft bank they rob you and they lie they should close down took back the car that I have price is only 5000 but they charge me 14000 what a joke please don’t do Business with this people

Always great customer service when I speak with my agent Valinda Ichiho!

Great company, as long as you make payments, or inform them of situations, they will work with you. I have financed multiple vehicles through them and will continue too.

I have had nothing but fantastic service from every team member there. I hit a low and they worked with me. Gave me several options, and I was able to save my car. I will being using them again. Thank you all for your hard work, and amazing customer service.

To me I would say that credit concepts are horrible the lady that I talked to was very rude to me she could not give me the understanding of what I actually owe them they garnish me one time then sent me another letter saying they were … More