WaFd Bank, Bremerton, WA

Run! Do not use this bank for a mortgage loan. It took over 10 weeks to finally get our appraisal which was still wrong, but because it "met the criteria of the bank" they were willing to accept it. Very poor management at this branch. I had a friend call and ask the appraiser how much he charged for a land appraisal and he said $650. The bank said my bill for the appraisal was $1000. They collected $1300 from me for the appraisal. We paid $1000 for a incorrect appraisal. This was a total disaster. We walked away... oh and our debt to income was 23 and our credit scores were slightly under 800...this was a nightmare.

Been a member for years. I noticed that my checking account was low, so I wrote a check from another account from a different bank to be deposited here. I was treated like a criminal. They said they would have to put a hold on the check I was depositing, which usually would be fine, but since I only had my WA fed debit card, it was an issue. Manager wouldn't even talk to me, but sent the teller out 3 or 4 times to tell me different things. I will be closing the account later this week (After the check clears)

I had a great experience here with a property loan. Amber was a patient, experienced and accessible expert who helped with every step of the months' long process. The consistently high level of professionalism and customer service far exceeded my expectations.

The lady in front of me was taking forever and the two other workers didn't get up and help me, the next person in line, with my transaction.

Great place to work as well as bank!

Yvette Stewart and the team at WaFed in Bremerton were beyond what we expected! Phenomenal service, great communications, prompt processing of materials and clear explanations when we didn’t understand. I would go through Yvette and WaFed again and again! Thank you Yvette! You made our dream home a reality! -Kelly Laing

Yvette Stewart is absolutely condescending. She made my experience at this bank, which was mostly positive, horrible. I will never go back to this bank again.

The staff was very kind and answered all the questions I had when I opened an account with them, definitely gave 110%