KeyBank, Longview, WA

My wife and I have been banking here for 20+ years and have received varied quality of service over the years. The new manager Mandi has been extremely helpful! I had a work truck stolen recently that had a checkbook in it and Mandi was extremely helpful in getting the entire situation resolved! Thanks for the AMAZING attitude and all of the hard work! I certainly can't say that about the previous manager I worked with at this branch!

Yesterday the 7th of December, I went in to the Longview Key Bank .I Had a family member Pass recently. I had just left Bank of America they helped me on all the steps I needed to do for his account.I had called Qual star same thing they helped with all the steps on that account.I asked John.He raised his voice before even listening to what I had to say and says No it's against the law I say that's weird cause 2 other banks have helped me again he says they broke the law then.No John they didn't break the law.You John should try listening to your customers before you raise your voice.I hope John or anyone else never has to deal with this kind of situation.Be compassionate John, Be Kind John.

John Abe, I still have not received MY money. I have been trying to be as patient as I possibly can. But on Thursday, September 16th, you told me (actually you told the teller to tell me) that the fraud department closed my account and I would receive a check from them in 4-5 business days. 1. Today would be business day #6. 2. My account has been frozen since the 17th of last month. ALL of my bills are late. My credit has dropped 50 points(not that you care). And I have 2 children under my care and no access to the money I EARNED at MY job to take care of them. And last but not least: 3. I called the fraud department after I left, while i was still in your parking lot, and they informed me that they do NOT have the authority to close anyone's account and it has to be done by the branch. In conclusion, I feel as though you have Not been trying to help me from the very beginning of my case. I felt extremely judged by you from the second we spoke and you gave me incorrect information. I got more correct information from the teller behind the counter then by you even one time in the last month. And I do not appreciate being treated like this when it was a stupid, honest mistake that put me here. I do not blame "keybank" for any of this, I understand the need to close my account. It was dumb on my behalf to get myself in this situation. But I also believe that it could have gone a lot smoother than it has gone if I would have gotten the correct information from the start.

I went in to cash a check. I wasn't a member. All other banks would not help me but Key Bank and their awesome employees did. They even got me set up with an account when all other banks wouldn't. Robin, who helped set up my account, presented the most stellar customer service i have ever seen. Thank you!

I filled out their survey after I joined the branch and the next time I was in the Longview branch I noticed that they actually LISTENED and made some changes. They have this male teller that is the BEST. Not having enough free ATM'S is their only negative.

My wife and I have been banking here for 20+ years and have received varied quality of service over the years. The new manager Mandi has been extremely helpful! I had a work truck stolen recently that had a checkbook in it and Mandi was extremely helpful in getting the entire situation resolved! Thanks for the AMAZING attitude and all of the hard work! I certainly can't say that about the previous manager I worked with at this branch!

John Abe, I still have not received MY money. I have been trying to be as patient as I possibly can. But on Thursday, September 16th, you told me (actually you told the teller to tell me) that the fraud department closed my account and I would receive a check from them in 4-5 business days. 1. Today would be business day #6. 2. My account has been frozen since the 17th of last month. ALL of my bills are late. My credit has dropped 50 points(not that you care). And I have 2 children under my care and no access to the money I EARNED at MY job to take care of them. And last but not least: 3. I called the fraud department after I left, while i was still in your parking lot, and they informed me that they do NOT have the authority to close anyone's account and it has to be done by the branch. In conclusion, I feel as though you have Not been trying to help me from the very beginning of my case. I felt extremely judged by you from the second we spoke and you gave me incorrect information. I got more correct information from the teller behind the counter then by you even one time in the last month. And I do not appreciate being treated like this when it was a stupid, honest mistake that put me here. I do not blame "keybank" for any of this, I understand the need to close my account. It was dumb on my behalf to get myself in this situation. But I also believe that it could have gone a lot smoother than it has gone if I would have gotten the correct information from the start.

Yesterday the 7th of December, I went in to the Longview Key Bank .I Had a family member Pass recently. I had just left Bank of America they helped me on all the steps I needed to do for his account.I had called Qual star same thing they helped with all the steps on that account.I asked John.He raised his voice before even listening to what I had to say and says No it's against the law I say that's weird cause 2 other banks have helped me again he says they broke the law then.No John they didn't break the law.You John should try listening to your customers before you raise your voice.I hope John or anyone else never has to deal with this kind of situation.Be compassionate John, Be Kind John.