Moneytree, Tacoma, WA

I stopped in at 5pm on a Saturday, the lobby was clean, well lit, and didn't feel crowded, even through there were twelve people in front of me in line when I got there and by the time I left another twelve had gotten in line. Three windows were open then one of the ladies disappeared and came back a bit later, I'm sure busy with other stuff as closing was in less than an hour. The staff all seemed pleasant, but definitely needed one or two more people working because it was the only money tree in the area that stayed open that late on Saturdays, so it's obviously going to be a busy time. edit for reply, You guys are good, I wanted to bring an awareness to the other locations that if it's so busy for you guys in the one or two hours you're open later than they are, they may want to reevaluate if their hours are meeting their customers needs as best they could be. I didn't mean to imply that you guys did anything wrong, because you guys were great.

They were really very friendly, patient and helpful. It's actually unusually great customer service from everyone there. I did get approved but if I had not been, it would still impress how good they run their business.

Stephanie the branch manager was awful, very unprofessional when it comes to questioning. I brought a personal check and signed it at the table they have for that purpose and when she was about to hand me the money, she made me signed it again under the previous signature stating: "oh you have already signed it" she didn't see me signing. I responded if she thought I was stilling money and her reply was: "a lot of people stills money so I need to see you signing the check again to make sure it's you. She had my driver license in her hand with my signature on it. I know Tacoma's people due to business activity and I can tell this lady is not like the people I have worked with before. People are very friendly here, specially Fircrest community but, she personally made me feel uncomfortable. Not coming back again to this branch again.

Lupita was amazing!! I was having the worst day. I had been to three different banks I was so frustrated almost of the verge of crying, but Lupita was so kind and patient. Thank you so much for your help.

If I could give less stars I would. Absolutely appalling as the guy was incredibly rude and disrespectful and did not listen whatsoever and then turned around and input a lower monthly income. Also FYI DO SO IN FACT DO A CREDIT CHECK! Shady scammers at best.

Very nice. These are professional women that help me out, especially with my questions I got the correct answers . 😉 …

I'd give less stars if I could. Went here to cash a personal check from a business for a sale and they wouldn't cash it without verification from the business. Well, it's a holiday and a lot of business are closed. You should make it known to first time customers of that policy. You were my last option to cash this check. Huge waste of time.