Prospera Credit Union Appleton, Appleton, WI

Horrible customer service. We were looking to speak with a financial rep and was told he was on the phone and we could leave a voicemail or come in. Our home is 5 min away from the bank, so we drove there. When we arrived, was told the man left for the day? Ordered debit cards 6 weeks ago and never received them. Also, we're always given error messages when logging into online banking. Will be pulling account tomorrow. Don't waste your time.

Place has been going downhill the past year. I normally didn't have complaints but I lost my prospera credit card and requested a new one in February of 2022. It is now December 29 2022 and I still do not have my new card. I called 2-3 months ago wondering where it was and they told me it is still on the way. Still nothing.

I have been with Prospera 3-4 years and absolutely love it! I have used several of their products over the years and recommend them every time. However, it was my last two visits to the Grand Chute branch that triggered this review. My children and I worked with Grant to set up accounts for the kids and he was nothing short of amazing!!! Friendly, knowledgeable and he really made us feel welcomed. Propsera, thank you for the Grand Chute branch but most importantly, thank you for Grant - who treated my kids like they mattered as well.

When I first became a customer for Prospera credit union I believed in them and what they offered. I even did their commercial as well as my children. Now that I’ve been there over a year and they have not taken care of one thing that I have had issues with, such as charges on my credit card one that we’re not authorized! My daughter referred her father to Prospera and he referred me there and I referred my son who refinanced his vehicle there at that time we were told that we would all receive $50 as an incentive for each referral had it not been for my daughter being a customer there already she would never have referred her father and he would never have referred me and someone however it’s been over a year and none of us have ever seen that $50 incentive yet and I’ve called multiple times!!! It seems Prospera is quick to take money from you but not to keep their word!!! Now that I’m looking into buying a home I always thought I would do that through Prospera and I won’t be doing that anymore.

I think Don Coopman severely undervalued my property while doing an appraisal for Prospera. Seems like a reccurring theme based on reviews I've read online. Google has Coopman Appraisal LLC listed as permanently closed. But Prosepra told me today, Don is one of their "preferred appraisers." Sketchy, seems like an attempt to avoid negative reviews. So I'm reviewing him here. If I ever do another loan with Prospera and Donald Coopman is the appraiser I will cancel immediately. Other than that, I like Prospera. The staff is always friendly and its convenient. 5 stars for Prospera. 0 stars for Coopman Appraisal LLC.

Place has been going downhill the past year. I normally didn't have complaints but I lost my prospera credit card and requested a new one in February of 2022. It is now December 29 2022 and I still do not have my new card. I called 2-3 months ago wondering where it was and they told me it is still on the way. Still nothing.

Horrible customer service. We were looking to speak with a financial rep and was told he was on the phone and we could leave a voicemail or come in. Our home is 5 min away from the bank, so we drove there. When we arrived, was told the man left for the day? Ordered debit cards 6 weeks ago and never received them. Also, we're always given error messages when logging into online banking. Will be pulling account tomorrow. Don't waste your time.

Today I called to talk about moving my business accounts over from another credit union. I spoke with Greg from the Menasha branch. He was very knowledgeable and helpful. I would definitely recommend!