Bank First - Manitowoc (Main Office), Manitowoc, WI

Received our debit cards and activated them. Neither work. It's Friday and these small town banks are only open a couple days ia week so I have to wait until Tuesday to access my money. After 30 years it's time to change banks.

Really not a fan, the app isn't user friendly, I'm always getting locked out of online banking for no reason, the mobile deposit quits working on our account frequently and I have to waste my time to call, get transferred all around and them to fix it. I am with them for a loan (the rates are good) and will be leaving once the loan is satisfied.

Their customer service is terrible. You will get bounced around countless times before you get half of an answer. They also make it very hard when there is a problem with your account. I haven’t had access to my account in over a week thanks to fraudulent charges and the THIRD PARTY “FRAUD SECURITY”. If they detect fraudulent charges outside of normal banking hours they’ll send you a text, then let you sit there while you wait until the banks opens so you can talk to someone. This has happened more than once. How can I trust a company with my money when I can’t even talk to someone right away? Meanwhile, someone on the other side of the country was racking up charges on my account while the “fraud security” just sat back and watched it happened. Unless you have exorbitant amounts of money in an account, they do not care about you.

Phenomenal customer service. Jessica L. was super helpful creating an account for me. It was fast, easy, and she made sure to go over everything so there would be no confusion and i wouldn't have any issues down the road. 5 stars for sure. This is the perfect bank for me.

[Review Updated] BankFirst had refused to issue me a credit for a fraudulent check that was cashed in my name and I was left with a $480 deficit in my checking account for several months. Upon escalating the issue further I was able to get this resolved and they credited back the money. I am grateful for the resolution and I plan to continue being a member (as I have been for the last 12+ years)

I renewed a CD with Abby Best. She is so pleasant to work with and is a very knowledgeable person. A very good experience.

Their customer service is terrible. You will get bounced around countless times before you get half of an answer. They also make it very hard when there is a problem with your account. I haven’t had access to my account in over a week thanks to fraudulent charges and the THIRD PARTY “FRAUD SECURITY”. If they detect fraudulent charges outside of normal banking hours they’ll send you a text, then let you sit there while you wait until the banks opens so you can talk to someone. This has happened more than once. How can I trust a company with my money when I can’t even talk to someone right away? Meanwhile, someone on the other side of the country was racking up charges on my account while the “fraud security” just sat back and watched it happened. Unless you have exorbitant amounts of money in an account, they do not care about you.

Really not a fan, the app isn't user friendly, I'm always getting locked out of online banking for no reason, the mobile deposit quits working on our account frequently and I have to waste my time to call, get transferred all around and them to fix it. I am with them for a loan (the rates are good) and will be leaving once the loan is satisfied.