U.S. Bank ATM, Oshkosh, WI

Horrible customer service system. No one knowledgeable, cutoff connection 3 times, cannot explain how to get clear title even after loan payoff, extremely unresponsive corporate support. They just don't care about customers. NEVER BORROW FROM THIS BANK.

I deal with lienholders all the time as a title clerk. I was pleasantly surprised when a rep answered after less than a minute on hold and was able to provide the information I needed without putting me on hold or giving me the run around. I am not used to getting to a live rep or an issue solved so quickly!

Very disappointed. It took them four weeks to send me the title after paying off my truck. If a dealership ever offers US Bank for financing again, I'll gladly pay more to avoid them.

Avoid this bank like the plague, 3 hrs on the phone to have someone tell me payoff my truck will have to be by check......!!! Never again!

Have sent payoff check 4 times in the matter of 7 months. They refuse to accept check from INS co. No one at any US bank number can tell me why and refuses to help.

I deal with lienholders all the time as a title clerk. I was pleasantly surprised when a rep answered after less than a minute on hold and was able to provide the information I needed without putting me on hold or giving me the run around. I am not used to getting to a live rep or an issue solved so quickly!

Very disappointed. It took them four weeks to send me the title after paying off my truck. If a dealership ever offers US Bank for financing again, I'll gladly pay more to avoid them.

Horrible customer service system. No one knowledgeable, cutoff connection 3 times, cannot explain how to get clear title even after loan payoff, extremely unresponsive corporate support. They just don't care about customers. NEVER BORROW FROM THIS BANK.