Gateway Mortgage, Charleston, WV

Rachel Lester is amazing! The whole office and team has been a godsend. I feel as if they bent over backward to get me approved. I can't say enough good things about Rachel and her team! Would recommend to anyone!

I really can't say enough good things about Chris and Laura at Gateway in Charleston. To say they bent over backwards to get me approved would be a major understatement! I was a difficult candidate for a mortgage to begin with and I honestly do not think I would've found another company who would've put the effort required to get me approved like they did. There were several obstacles throughout the process (to be expected, some not so much) & they were there to work me through them. We now live in our dream house and I recommend this office to anyone I can.

Autumn seemed super nice and helpful in the beginning but then completely ghosted me after I sent my application and they pulled my credit. Super unprofessional

They will tell you yes your approved, then weeks later before move in day all of a sudden they tell you no . A person who works for the company even said himself he wouldn't have recommended this company ! Made us waste money and time !!! Couldn't be more upset

I would not recommend this company to anyone. They kept my application for 6 months, telling me every couple weeks that we were almost ready to close .. Week after week. Then after 6 months, made several excuses as to why 'underwriting' couldn't approve the loan. Very unprofessional and disorganized.

Would highly recommend!! Rachel and Katie were awesome! Rachel made the whole home buying process so smooth, fast and easy. Anytime I had a question she was right there to answer them for me and trust me I had alot of questions. Lol I am so glad we chose this bank for our home purchase and got the pleasure of working with these girls!!

Rachel Lester is amazing! The whole office and team has been a godsend. I feel as if they bent over backward to get me approved. I can't say enough good things about Rachel and her team! Would recommend to anyone!

I really can't say enough good things about Chris and Laura at Gateway in Charleston. To say they bent over backwards to get me approved would be a major understatement! I was a difficult candidate for a mortgage to begin with and I honestly do not think I would've found another company who would've put the effort required to get me approved like they did. There were several obstacles throughout the process (to be expected, some not so much) & they were there to work me through them. We now live in our dream house and I recommend this office to anyone I can.