KV Jewelry and Loan - Dunbar, Dunbar, WV

I called ahead to try to get a price for a quest 2 I wanted to sell and was told they don't give prices over the phone. The quest 2 model I have, sells for $500 brand new and they offered $100 for it. What a joke and a waste of my time driving out there when I could have gotten that low-ball offer over the phone.

Great service experience whether buying or pawning. Consistently pleasant staff to deal with. I've been buying there for over a decade.

I would love to know who is running this business because 4 days before Christmas they sell me a broken ps4 and really have NOT tried to fix the situation they are supposed to check everything that comes into the store that being said it’s no way the customers fault !! You stick me with store credit but don’t have another PlayStation of equal value to offer me so what am I supposed to do !! I don’t normally write reviews but this just isn’t the way you run a business where is the compassions for the holiday as a mother of three I can’t take a loss of $200 dollars

Drove all the way down there to pick up pawn however they were closed an hour earlier than expected. How can they do that they make their own hours...

The employees, if that's what you want to call them, really need more training or some lessons in customer service. They definitely need a subscription to ABC Mouse or watch more YouTube videos on how to read number because as grown men they probably would look silly in an elementary school classroom. When someone calls to VERIFY if you have a particular item that's made a particular way and you tell them let me check to make sure we have one. When you pick the phone back up you need to make sure you have absolutely checked for the exact kind of item, that it's available and the price range you gave them is to the right item so a CUSTOMER doesn't drive 45 minutes thinking you have multiples of the item in the exact price range starting at the exact lowest number that matches the item. Well come to find out when after driving the 45 minutes to get that item you are told we'll we usually tell people we don't have any and definitely not starting with the lowest price that got quoted to you by one of the so called employees. Then when I explained to the employee helping which is not the employee that was spoken with on the phone because the other is on lunch, he gives major attitude. Once that happens a supervisor is asked for which agrees to help then leaves for the day saying the previous guy is going to go through I'd say at least 8 that's for sale. Then comes back out front and says none of them works. I hope a manager that has some sort of supervisor experience actually will take some time and retrain these guys bc not only did it waste a lot of my time but also money.

Sometimes when I'm short on work we're I work for myself I have to go and get loan from this pawn shop and always take my Xbox One S and they had no problem with the loan I asked for.

I called ahead to try to get a price for a quest 2 I wanted to sell and was told they don't give prices over the phone. The quest 2 model I have, sells for $500 brand new and they offered $100 for it. What a joke and a waste of my time driving out there when I could have gotten that low-ball offer over the phone.

The girls that work there are great.. frindly, reasonable to work with... overall good experience....