First Interstate Bank, Gillette, WY

Had an account here for probably over 15 years. They started sending me statements only every 6 months instead of monthly and then they started charging me a fee. So I didn’t know that I was losing money out of my account for 6 months. They clearly wanted me to close my account, so I did so. I asked the lady helping me 3 separate times about getting a refund of the fees they had taken out and she just never responded to my question. You use a place like this for the customer service. Based on my experience I would not recommend this place, there are far better options around and if you use a larger bank, you can get more benefits.

It was quick and easy to use the 24 hour ATM

The automated phone system said the bank was open on Friday until 6pm for the drive thru. Went to one location on Friday at 5:32 it was closed. Went to the other location at 5:38 it was closed too. The date is June 16,2018 it is not a holiday. Very frustrating wanted to cash my paycheck and should have been able to according to the phone message. Never going back.

The slowest commercial drive thru in town. Waiting in line for 20 minutes to an hour is a little ridiculous

This has been our bank for over 20 years. As we retire and prepare to move, I wish we could find a branch in southeastern North Dakota. We will miss this bank.

Won't cash payroll check in drive thru and lobby closed early no a Friday.

Had an account here for probably over 15 years. They started sending me statements only every 6 months instead of monthly and then they started charging me a fee. So I didn’t know that I was losing money out of my account for 6 months. They clearly wanted me to close my account, so I did so. I asked the lady helping me 3 separate times about getting a refund of the fees they had taken out and she just never responded to my question. You use a place like this for the customer service. Based on my experience I would not recommend this place, there are far better options around and if you use a larger bank, you can get more benefits.

The automated phone system said the bank was open on Friday until 6pm for the drive thru. Went to one location on Friday at 5:32 it was closed. Went to the other location at 5:38 it was closed too. The date is June 16,2018 it is not a … More