Flagstar Bank, Jackson, MI

Had an issue with my checking account and spoke to Brooke at the West Ave location on 7/12/22. She offered excellent customer service and spoke to her manager about resolving the issue. The manager and Brooke worked very hard to resolve the issue I had on my account. I highly recommend Flagstar Bank particularly the one at the West Ave location and I'm so appreciative of their hard work and dedication to their customers!

I was pleased to discover how quick and easy it was to open an account at Flagstar Bank. The people there were very friendly and I have already received my first checks.

Just moved to Jackson just to open a bank account here it's $50 buck other places it's $5 by falisha

Very friendly staff!!! Had a pleasant banking experience!

The teller's are always friendly and helpful with my daughter and myself whenever we go in. Maureen, the manager, is a SUPERB example of what an excellent bank manager should be, Flagstar is lucky to have someone like her representing their company. I will bank with Flagstar the rest of my life!

Modern day racism, should I be surprised? With the histories of banks and their records of being discriminatory, you would hope that banks like flagstar would pave the way to do the right thing. Unfortunately, that was not my experience today, on 3/16 when I experienced clear racism. After loosing my mother over a decade ago, I learned that I was a beneficiary to a lump some of money. I was excited to bank with flagstar and keep my money safe. Admittingly I was new to this realm, and flagstar wanted extra verification. Under an immense amount of stress, I decided to bank with another bank. After that experience with the other bank failed, I returned realizing that flagstar was the better choice. Despite my excitement, I was met with a teller who claimed that my original check was fraudulent. Not because he had proof, but because he “felt like it” And “No one gets that big of a check from TN.” I wonder, did you mean “No one” or did you just not expect a young black girl to get this much? What about me made you think I was breaking laws? Was it my work outfit? My black skin? My timidness? Maybe I wouldn’t have been so shy if you made me feel welcome. You all should be ashamed. UPDATE: As of today they reached out to me and nothing was resolved! They didn’t disclose to me as to why they couldn’t open an account with me and the president actually said “just like you can choose any bank to go to, we can choose who to disclose information to” like huh? Over it don’t bank here unless you are ready to be discriminated against and let down! Overall a waste of time… They just wanted to pretend like they were resolving my issue! This is just an attempt to avoid a lawsuit!

Had an issue with my checking account and spoke to Brooke at the West Ave location on 7/12/22. She offered excellent customer service and spoke to her manager about resolving the issue. The manager and Brooke worked very hard to resolve the issue I had on my account. I highly recommend Flagstar Bank particularly the one at the West Ave location and I'm so appreciative of their hard work and dedication to their customers!

The teller's are always friendly and helpful with my daughter and myself whenever we go in. Maureen, the manager, is a SUPERB example of what an excellent bank manager should be, Flagstar is lucky to have someone like her representing their company. I will bank with Flagstar the rest of my life!