First Flight Federal Credit Union, Havelock, NC

My experience was very POOR. I drove to New Bern to avoid having to deal with the people in this branch. I have been with First Flight since the late 90's and I have never been treated the way I was treated by the Havelock branch. They are in serious need of staff and should invest in customer service training material.

Worst experience ever! I am a veteran and a member of Navy Federal but I thought I would bring business to this credit union. Every time I called, I could never get the representative to answer. I would email instead, and still no response. I was looking to take out a small loan in which I spent over a week gathering every detail they requested. Every document I sent, they questioned every detail of the document. I would be requested to submit more documents to prove the ones I had just sent to them. This went on for over a week. In the meantime, I would call to check on results or updates in which I never got an answer. I only heard from them when they needed more information. The last thing was that they requested a letter from a state that I had once owed taxes in which I paid through my company and asked them that they send the full amount and pay them in full. I contacted the state IRS, and had them send me the letter. Just after I sent the letter stating I owed nothing and the amount was paid in full, I receive an email that the loan was denied. The credit union has every right to approve or deny anyone, however, why waste my time for over a week, receiving every document they requested that proved to them I was a responsible person, to let me know they denied the loan? Mind you, I do not have bad credit either. So, if you are looking to bank with them, have every “i” dotted and every “t” crossed. And I hope you don’t have to call them to discuss issues. I would never recommend this credit union to anyone! In addition, I walked into the credit union to ask to speak to the loan officer, and stood for several minutes before I was greeted. I let them know what and who I was there for and sat in the waiting area for approximately 45 minutes just outside the door of the loan officer that was obviously not doing anything. While I waited, another couple had also gotten tired of waiting and left very upset. I’m telling you, this place is the worst. They do not deserve one star but I had to give it in order to rate.

$5 (non member) fee to cash a first flight check from one of their members. No thanks, I recommend Navy Federal.

Everyone's always so extremely nice and the service and help is always amazing

Open up your lobby again. Sometimes we need to go inside and discuss things face to face. Covid is not an excuse for slack customer service!

Worst experience ever! I am a veteran and a member of Navy Federal but I thought I would bring business to this credit union. Every time I called, I could never get the representative to answer. I would email instead, and still no response. I was looking to take out a small loan in which I spent over a week gathering every detail they requested. Every document I sent, they questioned every detail of the document. I would be requested to submit more documents to prove the ones I had just sent to them. This went on for over a week. In the meantime, I would call to check on results or updates in which I never got an answer. I only heard from them when they needed more information. The last thing was that they requested a letter from a state that I had once owed taxes in which I paid through my company and asked them that they send the full amount and pay them in full. I contacted the state IRS, and had them send me the letter. Just after I sent the letter stating I owed nothing and the amount was paid in full, I receive an email that the loan was denied. The credit union has every right to approve or deny anyone, however, why waste my time for over a week, receiving every document they requested that proved to them I was a responsible person, to let me know they denied the loan? Mind you, I do not have bad credit either. So, if you are looking to bank with them, have every “i” dotted and every “t” crossed. And I hope you don’t have to call them to discuss issues. I would never recommend this credit union to anyone! In addition, I walked into the credit union to ask to speak to the loan officer, and stood for several minutes before I was greeted. I let them know what and who I was there for and sat in the waiting area for approximately 45 minutes just outside the door of the loan officer that was obviously not doing anything. While I waited, another couple had also gotten tired of waiting and left very upset. I’m telling you, this place is the worst. They do not deserve one star but I had to give it in order to rate.

My experience was very POOR. I drove to New Bern to avoid having to deal with the people in this branch. I have been with First Flight since the late 90's and I have never been treated the way I was treated by the Havelock branch. They are in serious need of staff and should invest in customer service training material.

Open up your lobby again. Sometimes we need to go inside and discuss things face to face. Covid is not an excuse for slack customer service!