Berkshire Bank, Rome, NY

Do not recommend. Will be changing banks asap. The open hours are so inconvenient for anyone who works during the week.

Most Exciting Bank in America? Odd definition of Exciting, unless you get excited never knowing if the ATM are working, or if the tellers will assist you. It can be Exciting to see all of the service fees. I suggest they relogo to "the most frustrating bank in America"

I was trying to get paperwork notarized. I sat there for 45 minutes, know one talked to me nothing. I'm not sure if they even knew I was there. Supervisors looked like they were just sitting in the office talking. Maybe it was a customer they were with. Looked more like employees though. It was pretty simple. My bank should be able to take care of these things. I had to leave and go to UPS. They notarized it, in less then 2 minutes. The worker in berkshires office walked out several times didnt even acknowledge me. I did ask questions and let someone know I was there. I understand there busy from time to time. But I expect my bank to be able to handle small things like this.

Left this bank a little while ago because my account was hacked and they refused to help me cancel any of the overdraft fees. The office implied that i had subscribed to a service and had forgot, even with proof the business was out of US and obviously fake. Been with this bank my whole life and once they switched from rome savings the bank went down hill. Never had overdraft fees before and have not since switching to a better business.

Very helpful staff had problems with my card and the lady (office is on left side right after you enter branch) did not let me leave office until my problem was resolved. Thank you.

Most Exciting Bank in America? Odd definition of Exciting, unless you get excited never knowing if the ATM are working, or if the tellers will assist you. It can be Exciting to see all of the service fees. I suggest they relogo to "the most frustrating bank in America"

I was trying to get paperwork notarized. I sat there for 45 minutes, know one talked to me nothing. I'm not sure if they even knew I was there. Supervisors looked like they were just sitting in the office talking. Maybe it was a customer they were with. Looked more like employees though. It was pretty simple. My bank should be able to take care of these things. I had to leave and go to UPS. They notarized it, in less then 2 minutes. The worker in berkshires office walked out several times didnt even acknowledge me. I did ask questions and let someone know I was there. I understand there busy from time to time. But I expect my bank to be able to handle small things like this.

Left this bank a little while ago because my account was hacked and they refused to help me cancel any of the overdraft fees. The office implied that i had subscribed to a service and had forgot, even with proof the business was out of US and obviously fake. Been with this bank my whole life and once they switched from rome savings the bank went down hill. Never had overdraft fees before and have not since switching to a better business.