First Source Federal Credit Union, Utica, NY

Very unhappy with the treatment I was given today. I have been a member over 20 years. Being a First Responder I fully understand the Covid-19 precautions, but I waited in line for over 15 mins only to be told they closed at 2:00 PM. The workers allowed the car in front of me in line and not me. I have not received any text messages or phone calls, not even a sign posted stating the new hours. How do you treat your loyal long-time customers like this? How do you close so early, when some people get out of work at 5 PM.

Best bank ever. Friendly, quick in and out.

Do they give you the card same day

Open times are great; and other branches offer earlier and later times of service options.

Went to get change for my job. They have an account here. 1st teller says it's fine, second teller says they can't give change for a $20. I'm buying a house soon. If I can't get change for a $20 here, I definitely won't be using them for my mortgage!

Very unhappy with the treatment I was given today. I have been a member over 20 years. Being a First Responder I fully understand the Covid-19 precautions, but I waited in line for over 15 mins only to be told they closed at 2:00 PM. The workers allowed the car in front of me in line and not me. I have not received any text messages or phone calls, not even a sign posted stating the new hours. How do you treat your loyal long-time customers like this? How do you close so early, when some people get out of work at 5 PM.

Best bank ever. Friendly, quick in and out.