Black Hills Federal Credit Union, Rapid City, SD

I am beyond shocked at how terrible the service from BHFCU has been in the last year I’ve had two incredibly frustrating incidents with them but this was the biggest yet I called to report my credit card stolen from my wife’s purse and the idiot At the after hours line closed my debit card not my credit card I had to later call again to get that card blocked and they’re closed until Tuesday. It’s crazy how this is my 2nd time being burned by there inability to understand basic communication

I am new in town. I was in last week to take care of some.business with my landlord that this credit union handles. I was pleasant, and cheerful. One of the tellers who helped me, a young woman, was really rude to me. Her attitude was all off and she never made eye contact with me while talking to me.. She acted like I was bothering her. I really don't want to go back there but I have to. Surely the credit union can get someone who can at least be polite to customers. If it happens again, I will file a complaint with the manager while I am there. Lastly, I will not open an account here, ever!!!

I have been a member with this bank for over 30 years. My husband and I both have accounts here. We will be taking our money out and going to another bank. Do not have a joint account with someone that might overdraw themselves on another account because the bank will take the money. It doesn't matter if they are a kid. The bank shouldn't let them overdraw in the first place.

Today I stopped by after work to deposit money. I was greeted rudely and abruptly. I've been coming here for a long time and I've always had a wonderful service but today was not the case. Google says says that on Saturdays the drive thru is open until 1:00 p.m.. I pulled in to the drive-through at 12:20 p.m.. Immediately the teller came on the screen saying " we are closed! you were not in line at noon and we have been trying to get out of here for 25 minutes you need to go use the machines on the side" I said "oh I'm sorry I didnt know. Google says 1pm" and she repeated herself "you can go use the machine" The online teller from the machine was super polite and saved the day.

I just moved to Rapid city and was planning on opening an account here the beginning of next month. I went in to get a roll of quarters and they wouldn't do it. I will open my new account in a credit union that will. If they are that nasty about change, I won't deal with them.

I live in another state and use the shared branching. Long story short.. I paid for some things with my PayPal or Venmo and it came out of my account and I didn’t realize before it was too late… they charged me more in over draft fees thank even charged out of my account. I asked them to help and they said they could and never got back to me until they said it was “too late” I have banked with them since I was 16 and never had an issue. The over draft fees are ridiculous and they have mad it really hard to pay off my debt because I can’t even get get into my shared branching account anymore. I am pregnant and have ran down to the shared bank so many times just to be turned away, unable to pay, stuck with 500$ of over draft fees and on top of it, I’m pregnant. They said they would call me back and never did. I literally have wasted time, money and gas just trying to pay them back when they make millions and I’m stressed about 500$

Thor is a great personal finance associate. He assisted me with all of my needs and made it such a smooth process and his character and friendliness was all of the best it could be! I would recommend him for any of your financial needs!!!

I really hate this bank.. This is the WORST, it has some of the most despicable humans I have ever encountered. This bank has forgotten that it's suppose to help the community not only with lip service. The people it has representing them are subhumans that only care about themselves. There are far better banks around. Don't fall for the "we care" bull. Greedy, greedy, greedy...full of disrespectful humans who are so mesmerized with the all mighty dollar.